Over 1 crore public grievances had been won within the remaining 5 years, the Lok Sabha was once knowledgeable on Wednesday.
Those grievances have been won at the Centralised Public Criticism Redress and Tracking Machine (CPGRAMS), which permits electorate to boost lawsuits on-line.
As many as 1,11,89,384 public grievances have been won between 2021 and February 2026, Union Minister of State for Body of workers Jitendra Singh mentioned in a written answer. Of those, 20,00,590 grievances have been won in 2021, 19,18,238 in 2022 and 19,53,057 in 2023.
Within the subsequent two years, 26,15,321 and 22,78,256 grievances have been won, and between January and February this 12 months, 4,23,922 have been recorded, he mentioned.“Within the 12 months 2025, the common time for disposal of public grievances for central executive ministries/departments was once 15 days, and 82.1% of grievances have been disposed of throughout the prescribed timeline of 21 days,” the minister mentioned.
The Division of Administrative Reforms and Public Grievances (DARPG) steadily evaluations criticism disposal efficiency of ministries and departments and states and Union territories via per thirty days evaluation conferences, he mentioned.
“Ministries/departments and states/UTs with upper pendency or delays are instructed to take corrective measures,” Singh mentioned. The federal government has undertaken a number of measures to give a boost to responsibility and potency of the criticism redressal mechanism beneath CPGRAMS, together with implementation of the 10-step reforms, he mentioned.
Additional, the Complete Pointers for Efficient Redressal of Public Grievances, issued in August 2024, rationalised the criticism redressal timeline from 30 days to 21 days and mandate the status quo of devoted criticism cells, emphasis on root purpose research, motion on citizen comments, and strengthening of criticism escalation mechanisms, Singh mentioned.A evaluation assembly module has additionally been operationalised in CPGRAMS to facilitate senior-level evaluation of public grievances, he mentioned.
Pertinently, there may be Criticism Redressal Committee (GRC) at a central establishment, college, or executive frame in India which is an interior, formal mechanism designed to deal with team of workers and pupil lawsuits referring to instructional, administrative, monetary, or operating situation problems. Those committees, continuously mandated via regulatory our bodies like UGC, ensure that honest, time-bound answer—most often inside 3 months—via investigation and mediation, reporting to the Director or Important. It’s goal is to deal with grievances associated with employment, carrier issues, sexual harassment (by way of Inside Court cases Committee), or instructional problems like certificate/assessments.
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