The Telecom Regulatory Authority of India (TRAI) will introduce an attraction function in its DND app to permit shoppers to escalate proceedings that they imagine were unsatisfactorily addressed via carrier suppliers, Chairman Anil Kumar Lahoti stated on Friday.
Talking on the release of the made over DND and MySpeed apps, Lahoti stated the regulator additionally plans to roll out a redesigned MyCall app in March to permit customers to resort proceedings referring to name high quality.
“In long run, we will be able to additionally incorporate an appeals function in order that a shopper who isn’t glad with the carrier supplier’s reaction can report an attraction during the app itself,” Lahoti stated. He, then again, didn’t specify a timeline for introducing the escalation mechanism.
The up to date DND (Do Now not Disturb) app, geared toward reporting junk mail calls and SMS, will now be to be had in a couple of languages. Lahoti wired that multilingual give a boost to is the most important for wider adoption, specifically in far-flung and rural spaces. The app will permit proceedings to be registered in fewer steps, be offering advanced desire control and supply extra dependable give a boost to for twin SIM gadgets.
The attraction provision is predicted to lend a hand shoppers flag instances the place proceedings are closed via telecom operators mentioning unsuitable causes. Consistent with Lahoti, out of 31 lakh unsolicited business conversation (UCC) proceedings gained in 2025, 17 lakh — greater than part — had been reported during the DND app.
“You’ll now know the title of your sender of a SMS header or a selected 1,600 sequence quantity from the app itself,” he stated.
TRAI additionally unveiled a made over MySpeed app with multilingual features. The brand new model is designed to check speeds available on 5G networks and permits customers to measure efficiency no longer most effective on cellular connectivity but in addition on fixed-line broadband or Wi-Fi.
Along with pace and latency, the upgraded app measures jitter and packet loss — components that have an effect on video streaming and internet surfing high quality. A internet portal has additionally been offered, enabling customers to check broadband speeds on laptops.
The regulator stated the upgrades are a part of its broader push to enhance shopper coverage and beef up transparency in telecom services and products.
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